A packaged Customer Interaction Management (CIM) software suite for inbound and outbound Contact Centers focused on turning your Contact Center into a "Profit Center". This software suite enables the migration from obsolete or home-grown technologies, to a robust solution that integrates and consolidates mission critical information, and provides an organization with the ability to share business processes across the enterprise.

Developed on a .NET architecture to take maximum advantage of the benefits of a web-based application. Our unique design means that multiple data sources can be consolidated to optimize the Agent desktop and provide a streamlined reporting vehicle for the Contact Center. Additionally, Customer1's architecture means a scalable, highly robust, easy to deploy, configure and maintain application, reducing the overall cost of ownership for your business.

Customer1 provides following functionality as a part of the CRM suite:

Inbound/Outbound Interactive Management Suite
Web Self-Service
Email Response Manager
Workforce Management
Telephony Integration Module