eForte was one of few companies willing and able to take on the complexities of building a multi-site CTI platform, including screen pops, to integrate with our Avaya G3 and Legacy back office database. The eForte team has been flexible and easy to work with and post support has been excellent. After implementing four call centers with eForte's solution we consider this project a great success!
- Butch Mercier, Director, Telecommunications TQ3NAVIGANT
Our company is evolving from a hardware manufacturer to an integrated solution provider. Our existing help desk and multiple dispatch centers are on separate ACDs and our call handling/tracking system provides only basic functionality in call tracking and resource assignment. To support our continued double digit revenue growth, we recognized the need for a fully functional call center solution. We contacted eForte Systems to perform an anaylsis of our existing business, understand our future requirements and provide us with recommendations for a fully functional call center solution. The eForte System consultants that worked with us had over 20 years of call center management experience. They were able to help us clarify our needs and understand the various options available to us in the area of call center management. We are now upgrading our telephony infrastructure and are piloting our call center application based on eForte's recommendations.
- Penny Howie, Director, Training & Support, VARIAN MEDICAL SYSTEMS.
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